Search Knowledge Base Articles

  • What is IVR service?

    2020-05-09 14:22:44
    Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a key
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  • What is IVR number?

    2020-05-09 14:24:34
    Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via keypad.I
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  • What is the use of IVR?

    2020-05-09 14:26:04
    Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information
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  • Which type of IVR should I use?

    2020-05-09 14:27:18
    We can help you out with that. Depending on your business needs, we will help build a suitable IVR flow. Contact us to know more.
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  • What are the costs involved?

    2020-05-09 14:28:21
    The cost of your IVR solution is based on your usage. We can get you a detailed summary of the pricing for your requirement.
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  • Do you charge for incoming call?

    2020-05-09 14:29:33
    No, we do not charge for any incoming call. However, in case of toll-free number (1800 series), where reverse billing is applicable, you are billed for th
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  • What is outbound call?

    2020-05-09 14:31:29
    No, we do not charge for any incoming call. However, in case of toll-free number (1800 series), where reverse billing is applicable, you are billed for
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  • What is outbound call?

    2020-05-09 14:32:42
    It is an interaction between caller and agent after the welcome tone is played and desired menu is selected
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  • How many extensions can be added?

    2020-05-09 14:35:12
    You can add max 9 extensions.
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  • What is duration of pulse?

    2020-05-09 14:36:16
    30 sec for PSTN/mobile calls.
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  • Can I get all log reports of incoming calls?

    2020-05-09 14:37:23
    Yes, you can find CDR report of every call.
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  • Can you provide multi-level IVR platform?

    2020-05-09 14:38:36
    Yes we are providing multilevel IVR platform.
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